Frequently Asked Questions
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Free Shipping On All Legacy Products! 

Free Shipping on Wise Food Storage! 

Note: All prices in US Dollars
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Items: 0
Subtotal: $0.00

What methods of payment do you accept?

We accept Paypal and most major credit cards including Visa, Mastercard and Discover.

Why does my Credit Card or Bank Statement say Sunny's Window?

It's fine, don't panic! Sunny's Window is simply the "parent" company of EmergencyGoBags.com!


What do I do if I have problems with my order?

If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.


Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.

Why am I seeing two separate shipping charges on my order? 

If you see two separate shipping charges it's because you have selected products that are being shipped from different manufacturers. The shipping charges are based on the location where an item's warehouse is located. We COULD just use one location but we felt that would be unfair to customers who might live close to a warehouse. If you wish to avoid the shipping charge choose only one brand of survival product per order. We've labeled as many items as possible to help you do that. All shipping charges are based on zipcodes and the UPS calculator, we do not charge extra fees.  

What if I'm looking for an item that you don't currently carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.

How can I get in touch with you if I have a question?

Please see the Contact Us page for information on getting in touch with us.

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