Most Items will ship within 2 to 3 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

Please double check all orders to make sure you have given EmergencyGoBags.com the correct shipping address. There will be a $10 charge for shipments that can not be delivered due to an inaccurate shipping address given to us when a customer orders. EmergencyGoBags.com is charged $10 by the carrier and will forward this cost onto the customer.

At EmergencyGoBags.com we endeavor to make every customer happy! We work hard to make every step of the ordering process easy for you and we make sure every order is correct and leaves the warehouse as quickly as possible!

Returns are accepted within 30 days from the time the order is placed: as long as the products are returned in the same re-sellable condition, deemed by us.

All shortages must be reported within 15 days.

If an item(s) is defective, EmergencyGodBags.com will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.

Should you notice or have any discrepancy with your billing/invoicing you have 30 days to report it to EmergencyGoBags.com.

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100. If customer's purchase is over $100 we highly recommend purchasing additional shipping insurance during check-out.

If an order is placed in error AND has already left the wavehouse then product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.

Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products will not be issued.

For orders that are returned for any reason other than defective merchandise: the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.

Any order placed on a credit/debit card that is canceled before it ships out will have a 5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

CANCELLED ORDERS:

All orders that are cancelled while in transit are subject to both the $12 UPS accessory fee and the cost of returning the item to our warehouse.  

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is back ordered, we will contact you with further instructions.

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.